All cancellable goods received between 18th November and 21st December 2026 (inclusive) can be returned in their original condition at any time on or before 8th January 2027 for a refund. Returns after 8th January will not qualify for a refund.

For all cancellable goods delivered on 22nd December 2026 or after, our standard return policy applies.

Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification.

Please see our Returns page for more information with regards to returns.

Goods must be in perfect condition, and in the original inner and outer packaging, all items must be securely packaged. There is a restocking fee of £10 for damaged packaging.

Should you wish to order the same product and have more than one personalised, you will need to add your first item to the cart, and then go back and add a subsequent item(s). Should you experience any problems then please get in touch and we can advise you further.

Please see details about our gift wrap service here.

Last order date for Christmas delivery for UK mainland;  

Standard 3 - 5 day shipping: Last order by midday 17th December 2026.

Express 1-2 day shipping: Last order by midday 18th December 2026.

Next day shipping: Last order by midday 21st December 2026.

Our office is closed from midday 22nd December 2026 until 9am, 5th January 2027.

From midday 22nd December 2026 ALL orders will be dispatched from 5th January 2027. 

Personalised orders will be dispatched from 7th January 2027.