All cancellable goods received between 15th November and 19th December 2025 (inclusive) can be returned in their original condition at any time on or before 15th January 2026 for a refund. Returns after 15th January will not qualify for a refund.

For all cancellable goods delivered on 20th December 2025 or after, our standard return policy applies.

Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification.

Please see our Returns page for more information with regards to returns.