Delivery
It is really important to us that once you have made your purchase the delivery process is reliable and as easy as possible.
When placing an order the default at checkout is to add your email. To get the benefit of on demand delivery it is really important to add a mobile number too when you enter your address details or add it at the checkout page.
International orders cannot be shipped without a mobile number.
We use two delivery companies to deliver your order: DHL Express and Royal Mail. All with a fully trackable service.
Please note we cannot ship to APO and BPO addresses.
Once your order is packaged, you will receive a text with a link to the delivery service this will include your tracking number and estimated delivery day / time.
Once your package has been collected by the courier (usually by 4pm), you will then be able to manage your delivery.
Options are: Redirect to a service point or locker / Change the delivery date / Leave in a safe place / Leave with a neighbour concierge or guard / Provide an alternate address.
We understand that everyone would like their new purchase as soon as possible and for this reason we aim to dispatch all non personalised items on the day you choose them if ordered before the cut off time displayed against each product.
We dispatch orders on working days, Monday to Friday only. Our office is open Monday to Friday only.
Should you live locally, please arrange an appointment for collection please phone 01799 551813, email sales@lifeofrileyonline.co.uk or use livechat on our website.
Click here for DHL express tracking
Click here for Royal Mail tracking
Most items are boxed in a recycled or new carton for protection and then packed into a plain double wall packing box or an outer jiffy bag for further protection during shipping. We also offer a gift wrap service.
Free Standard UK Delivery on orders over £99
Next Day Service (excluding Highlands) - £15.00. Order before 12pm
Express Service - 1 to 2 days £12.95. Order before 12pm
Standard Service - Up to 5 days £6.95 (on orders under £99)
Orders £20 and under are charged £8.95 standard shipping
Personalised orders require two additional working days and will be sent once the embossing is complete. Select the shipping service you require at checkout.
We ship and deliver Monday to Friday only, excluding Bank Holidays.
Next Day Service (excluding Highlands) - £15.00. Order before 12pm
Personalised orders require two additional working days and will be sent once the embossing is complete. Select the shipping service you require at checkout.
Please allow up to 2 working days in addition to the delivery service you require for items that are personalised. If you need an item urgently please contact us as we may be able to prioritise your order.
If you would like to see your item before it is personalised please ask us to send you a photo of the gift we have selected for you.
All international orders will be sent by DHL Express.
DHL express estimate a three to five working day delivery time.
The customer is responsible for import duties, taxes, and DHL disbursement fees. If you require an HS code for your product please ask.
At checkout your order will have a calculated shipping cost depending on the volumetric weight of your items, this is different to the actual weight.
Personalised orders require an additional two working days to process.
Please contact: sales@lifeofrileyonline.co.uk if you require help or further information with an international delivery.
We deliver Monday to Friday only excluding Bank Holidays.
VAT On International Orders
Shipments to global destinations including EU and Channel Islands: VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.
Life of Riley is not responsible for loss or damage of the product during delivery. We will choose the best service provider to deliver your product.
A signature is required when you receive your package.
Life of Riley is not responsible for delays caused by force majeure.
Life of Riley also reserves the right to perform partial deliveries.
International carriage is non refundable on any returned items.