We ask that you notify us within 14 days of receiving the goods and that you return your order to us within 28 days from delivery for a refund.

You can return your item here

Please note that due to shipping restrictions matches cannot be returned by Royal Mail.

Contact us to receive a return form to include in your returned order.

Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification. 

Your refund may take up to two working days to process from our receipt and will be made to the original payment method. 

The returned products must be new, in perfect condition and in the original inner and outer packaging, all items must be securely packaged. 

We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost or damaged in transit as you are liable for the product until it has been returned to us. 

We reserve the right to charge a £5 restocking fee for damaged or missing product boxes in order to resell an item.

Life of Riley, Unit 2, Brice’s Yard, Clavering, Essex CB11 4RT

Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification. 

For larger items we can add a personalised luggage tag or mini tag. Once the tag has been personalised refunds will be offered on the main item only and the standard cost of a personalised luggage tag or mini tag or other personalised add on products will be deducted.

Yes you may return an item our normal terms and conditions apply.

Yes, you may cancel an international order, we ask that you notify us within 14 days of receiving the goods and that you return them to us within 28 days from delivery. 

Your refund may take up to two working days to process from our receipt and will be made to the original payment method. 

The returned products must be new, in perfect condition and in the original inner and outer packaging, all items must be securely packaged. 

We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost or damaged in transit as you are liable for the product until it has been returned to us. 

We reserve the right to charge a £5 restocking fee for damaged product boxes in order to resell an item.

You are responsible for the return shipping costs and any import taxes or duties we incur.

Please note your outbound delivery charge is non refundable. If you choose to reurn an item please provide us with the tracking number. 

The item needs to be returned within 28 days of your delivery.

If you require us to arrange a collection please contact us and we can make arrangements through DHL Express or Royal Mail.

There is a minimum charge of £5.95 for Royal Mail returns and £25 for DHL returns. 

Royal Mail returns can be managed here; (Max weight: 20kg. Max dimensions: 61 x 46 x 46cm) 

Please note this not a free service.

You are responsible for covering the cost of returning an unwanted item.

Please ensure all items are in perfect condition and in the original inner and outer packaging, and packed securely to withstand the delivery journey. Failure to do so may leave us unable to refund you, if the item is damaged in transit.

For DHL we will send you a return shipping label which you will need to attach to the box. You will need to arrange a collection with DHL Express directly via your local customer hotline or through the link we email you. If a DHL collection cannot be arranged that fits in with your schedule you can drop your parcel off at a DHL Express Service Point. Details of which can be found at your country’s DHL Express website. Important please note DHL Express is different to DHL service points.

UK standard delivery charge for orders under £89 are refundable if the entire order is returned.

If items are returned so your order no longer qualifies for free delivery, there is a charge for standard shipping.

Next day delivery charge. Standard shipping charge is refundable only if the entire order is returned.

International shipping charges are non refundable.

When an order is placed using a discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Discount is not applied to personaliation options. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it.

We do not refund the gift wrap service including gift note messages.

The refund will be credited to the purchaser’s original payment method within 14 days of receipt. You will be notified by email or text when the refund has been actioned.

In the unfortunate event where goods arrive damaged and / or you deem are faulty, please contact us immediately before sending the item back to us.

Phone: +441799 551813
Email: sales@lifeofrileyonline.co.uk

Please have available your invoice number, images of the damage or problem and a contact name and number.

Orders cancelled after 14 days since the item was delivered are non refundable. We may be able to offer you a credit note if your order is cancelled within 28 days of delivery.